Privacy Policy

1. Introduction

Bijak Ilmu (registered in Malaysia, operating from Unit 30-1, Q Sentral, Jalan Stesen Sentral 2, 50470 Kuala Lumpur) takes your privacy seriously. This policy explains what personal data we collect, how we use it, and your rights in relation to that data.

This policy applies to information collected through our website at bijakilmed.biz, through our course enrolment process, and through any communication you have with us. Questions about this policy can be directed to [email protected].

2. What Data We Collect

We collect personal data in the following ways:

• Contact forms: When you submit an enquiry, we collect your name, email address, and any additional information you provide (phone number, message content).
• Course enrolment: When enrolling in a course, we collect your name, email address, and payment information. Payment is processed securely through our payment provider and we do not store card details.
• Website usage: We may collect anonymised information about how you use our website through cookies and analytics tools. See section 5 for details.
• Course activity: During a course, we collect submitted assignments and participation data within the course environment.

We collect only what is necessary for the purposes described in this policy. We do not collect sensitive categories of personal data (such as health information or political views).

3. How We Use Your Data

We use the personal data we collect for the following purposes:

• Responding to enquiries and providing course information
• Processing enrolments and managing course access
• Delivering course content, recordings, and mentor feedback
• Sending course-related communications (schedule updates, session links, feedback notifications)
• Improving our courses and website based on anonymised usage data
• Complying with legal obligations under Malaysian law

The legal basis for processing your data is primarily the performance of a contract (for enrolled learners), your consent (for marketing communications, if any), and legitimate interests (for website analytics and improving our services). We do not engage in automated decision-making or profiling that produces legal or significant effects.

4. Data Sharing

We do not sell your personal data. We do not share it with third parties for their own marketing purposes. We may share data with:

• Payment processors: To handle course fee transactions securely. These providers are bound by their own privacy obligations.
• Course platform providers: To deliver the course environment, video recordings, and community space.
• Analytics providers: Anonymised website usage data only (e.g. Google Analytics), if consent has been given.
• Legal authorities: If required by Malaysian law or a valid legal order.

5. Cookies

Our website uses cookies to function correctly and to understand how it is used. Essential cookies are required for basic site operation and cannot be disabled. Optional cookies (analytics, preferences, marketing) are only activated with your consent. You can manage your cookie preferences at any time through our Cookie Policy page.

For full details on the cookies we use, including their purpose and duration, please read our Cookie Policy.

6. Data Retention

We retain personal data for as long as necessary to fulfil the purposes described in this policy:

• Enquiry contact data: up to 12 months if no course is enrolled
• Enrolment and payment records: up to 7 years for accounting and legal compliance
• Course submissions and feedback: for the duration of your enrolment, plus 12 months
• Website analytics: anonymised data retained for up to 26 months

After the applicable period, data is deleted or irreversibly anonymised.

7. Data Protection Measures

We take reasonable technical and organisational measures to protect your personal data, including:

• HTTPS encryption across all pages of our website
• Access controls restricting who within Bijak Ilmu can view personal data
• Use of reputable third-party services with their own data protection obligations
• Periodic review of data handling practices

In the event of a data breach that affects your personal data, we will notify you as required under the Personal Data Protection Act 2010 (Malaysia).

8. Your Rights

Under the Personal Data Protection Act 2010 (PDPA) of Malaysia, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data, subject to our legal retention obligations
• Withdraw consent for optional data processing (such as analytics cookies) at any time
• Object to certain types of processing, including direct marketing

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. You also have the right to lodge a complaint with the Department of Personal Data Protection Malaysia if you believe your rights have not been respected.

9. Children's Privacy

Our courses are intended for individuals aged 18 and above. We do not knowingly collect personal data from anyone under 18. If you believe a minor has submitted personal data to us, please contact us at [email protected] and we will promptly delete it.

10. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before providing any personal data.

11. Changes to This Policy

We may update this policy from time to time. When we do, we will update the "last updated" date at the top of this page. For significant changes, we will also notify enrolled learners by email. Continued use of our services after changes are made constitutes acceptance of the updated policy.

12. Contact

For any questions or requests relating to this Privacy Policy, contact us at: